Gaya APA

Tjiptono, F., S., M, F, I. (2022). Service Management Mewujudkan Layanan Prima (4). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy., S., Maria, Farida, Indrati. "Service Management Mewujudkan Layanan Prima". 4 Yogyakarta: Andi, 2022. Text.