Gaya APA
al., E. et al
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Total Quality Management
(
Ed. 2,Ed. Revisi)
.
Yogyakarta:
Andi.
Gaya MLA
al., Et. et al.
"Total Quality Management".
Ed. 2,Ed. Revisi
Yogyakarta:
Andi,
1996,2002,2003.
Text.