Gaya APA

Sholikhah, I, M. et al (2006). Services Marketing: Integrating Customer Focus Across The Firm (Ed. 4). New York: McGraw-Hill.

Gaya MLA

Sholikhah, Ika, Maratus. et al. "Services Marketing: Integrating Customer Focus Across The Firm". Ed. 4 New York: McGraw-Hill, 2006. Text.